Complaints Policy

We are committed to making sure all our customers are satisfied with our services. We are ambitious and constantly re-evaluating ways in which we can improve our systems in order to provide greater customers' service experience.

Any tips or constructive criticism on how we can improve is welcome, we would love to hear from you!

Similarly, should something go wrong in your experience with us, we would like to hear about this too. Your opinion is important to us and we want to give you a voice which could help us shape the future of our company, as well as give us an opportunity to improve things, however big or small your suggestions may be.

If you would like to give us your feedback:

Please email us on info@realdealsourcing.co.uk with your comment.

IF YOU HAVE A COMPLAINT

Please email us at info@realdealsourcing.co.uk, providing acss much detail as you can. Let us know what the problem is, and how you’d like us to put things right.

We aim to acknowledge your email within time frame of 3 to 5 working days) of receipt although during busy times may be longer).

We will then investigate your complaint. This may mean that we will ask you to provide more information, depending on your type of submission. This should take no longer than 14 days from the date we receive all relevant information, after which we will respond to you with a resolution.

Still not happy?

If you’re still not happy, you can take your complaint to the Property Redress Scheme.

If you’re not happy with the response you get – or if we fail to get back to you – you can ask for the Property Redress to get involved. They provide mediation for property investors and property entrepreneurs.

Visit https://www.theprs.co.uk/ to raise a complaint.